The journey to a cloud operating model is as important as the destination. It starts with understanding where your organisation stands in its cloud journey and determining the right destination. If you're starting, a good initial step could be introducing a new cloud capability within your existing hybrid IT model (a combination of cloud and traditional IT). This helps build momentum and gain support from key stakeholders. For example, you can begin with productivity services like Office365 before moving on to more complex business applications. However, broader business and IT staff buy-in may still pose a challenge. To ensure success, you need a cloud strategy outlining the business drivers and benefits, along with a realistic roadmap that includes risk assessment and investment planning. If you're further along in your journey, a more transformative change to the operating model may be necessary to fully realise the business value of the cloud. This may involve role changes and restructuring to embed cloud principles into the teams and re-imagining your Operating Model to align with your Cloud Adoption Framework.